Tim Nolan, Ed.D., through his work with the Human Services Leadership Institute, has worked with over 10,000 human service managers and 100 organizations across 25 states. He has written 10 books and has created a comprehensive continuum of programs for frontline workers, managers, and organizational leaders that is unrivaled.

Highly Effective Human Service Professionals Program

This 12-month program challenges frontline staff to assess and explore opportunities for peak performance. The Essential Handbook for Highly Effective Human Service Professionals serves as the core of the dynamic and engaging program along with workbook activities participants between each module meeting. Participants can expect to significant enhance their professional skills while also focusing on how to contribute to a positive organizational culture. Lastly, participants will explore vital leadership skills which will allow them to excel in their current positions and beyond. 10 organizations have used this program with excellent feedback.

Highly Effective Human Service Managers Program

This signature program defines what the Human Services Leadership Institute is about. 62 organizations and nearly 4,000 managers at all levels have gone through this program with exceptional reviews. Research has found many in management positions have received minimal training and ongoing support in how to effectively lead others. This 12-month program uses The Essential Handbook for Highly Effective Human Service Managers to equip managers with the skills and tools to drive sustainably high levels of employee commitment, engagement, performance, and retention.

Highly Effective Human Service Organizations Program

Dr. Nolan’s latest venture is devoted to organizational leaders. This highly dynamic and engaging process uses his latest release, Highly Effective Human Service Organizations, to help organizations assess areas of opportunities and identify and implement innovative approaches that will not only allow for improved employee recruitment, but the creation of organizational infrastructure that will sustainably drive high levels of employee commitment, engagement, performance, and retention.