The Essential Handbook for Highly Effective Human Service Professionals is written to help frontline workers excel. Each chapter is short, easy to read, and carefully crafted to help the reader stand out in a variety of areas. This is the ideal resource for child welfare case management staff, child protection workers, juvenile justice, mental health and residential staff.  This is based on experience with over 9,000 human service professionals.

The main themes include: taking initiative, being proactive, providing exceptional client care, working with a high sense of urgency, having high standards, demonstrating superior professional skills, practicing self-care, contributing to a positive culture, having a positive approach and outlook, building superior professional credibility, and displaying leadership.

Recent Review

“I found it to be absolutely amazing! I especially enjoyed the critical thinking questions and final thoughts at the end of each chapter, which helped me to reflect and be mindful. I believe your book is a valuable tool to help me become a highly effective human service professional.” Tabathia M.

See the worker program for how this book is used over a 12-month period to guide employees to exceptional levels of performance and client care.

Price: $20 with free shipping in the continental US, all sales final (Note: You can scroll to the bottom of the PayPal page to purchase as a guest, if you are not a member.).

“This is mandatory reading for all of my supervisory staff.” Agency director.

The Essential Handbook for Highly Effective Human Service Managers is an innovative approach to equip managers at all levels with the strategies and tools necessary to maximize employee commitment, performance, and retention. It is comprised of 30 vital skills devoted to helping management staff at all levels (supervisors, managers, directors, etc.) enhance their leadership credibility, as well as provide critical skills human service managers need to effectively lead their teams. Chapters are 3-5 pages in length, which makes for easy reading and immediate skill implementation. Each chapter provides an opportunity for growth and development with critical thinking questions designed to challenge your insight and perspective.

Tim Nolan has worked with over 9,000 human service professionals throughout the country to enhance their leadership skills and incorporates his experience along with his expertise in human behavior to help management staff enhance employee motivation, performance, and retention. The Essential Handbook for Highly Effective Human Service Managers is a resource that all organizations should invest in to provide management staff with the vital tools and resources to enrich their credibility and leadership skills.

See how 16 organizations are using this book over a 12-month period with the managers program to create environments for consistently high levels of leadership behavior among management staff and exceptional employee performance and retention.


“Tim Nolan is providing a resource for the human services field that is acutely needed. Leadership training and information designed specifically for our industry is often hard to come by and often incomplete. Not so with Tim’s work. I have had the pleasure of knowing and training with Tim during the past several years and I have become very familiar with the excellence of his work. This book is no exception. If every manager and supervisor in the human services industry would follow the clear precepts and practices laid out in this book, our entire industry would immediately be elevated to another level.”
William “Bill” Nunnally, Chief Quality and Performance Officer, Heartland for Children

Click here for Reviews

Price: $20 with free shipping in the continental United States. All sales final (Note: You can scroll to the bottom of the PayPal page to purchase as a guest, if you are not a member.).