The Essential Handbook for Highly Effective Human Service Professionals is written to help frontline workers excel. Each chapter is short, easy to read, and carefully crafted to help you stand out in a variety of areas. This is the ideal resource for child welfare case management staff, child protection workers, juvenile justice, behavioral/mental health and residential staff.  This is based on experience with over 10,000 human service professionals.

The main themes include: taking initiative, being proactive, providing exceptional client care, working with a high sense of urgency, having high standards, demonstrating superior professional skills, practicing self-care, contributing to a positive culture, having a positive approach and outlook, building superior professional credibility, and displaying leadership.

Recent Reviews

“I have read the book “The Essential Handbook for Highly Effective Human Service Professionals. It’s an easy read but engages some critical thinking as you read along. It’s clear about what your responsibilities are as a    Human Service professional to not only the client, but coworkers, supervisors and the organizations as a whole. Sometimes as reading it you may think this is “common sense” but in this era “common sense” is not so    common and sometimes you have to be direct in your explanation about what is or is not acceptable professional behavior. Your book is direct, clear and concise without being demeaning. It is general enough to be    able to be used in a wide array of human service fields but specific enough to get the worker to start to critically think. This is a handbook to read over and over again before you start to work and refer to during your career. It’s almost like a compass to always point you in the right direction.”

Cheri Richards, Regional Administrator

See the worker program for how this book is used over a 12-month period to guide employees to exceptional levels of performance and client care.

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“This is mandatory reading for all of my supervisory staff.” Agency director.

The Essential Handbook for Highly Effective Human Service Managers is an innovative approach to equip managers at all levels with the strategies and tools necessary to maximize employee commitment, performance, and retention. It is comprised of 30 vital skills devoted to helping management staff at all levels (supervisors, managers, directors, etc.) enhance their leadership credibility, as well as provide critical skills human service managers need to effectively lead their teams. Chapters are 3-5 pages in length, which makes for easy reading and immediate skill implementation. Each chapter provides an opportunity for growth and development with critical thinking questions designed to challenge your insight and perspective.

Tim Nolan has worked with over 10,000 human service professionals throughout the country to enhance their leadership skills and incorporates his experience along with his expertise in human behavior to help management staff enhance employee motivation, performance, and retention. The Essential Handbook for Highly Effective Human Service Managers is a resource that all organizations should invest in to provide management staff with the vital tools and resources to enrich their credibility and leadership skills.

See how 18 organizations are using this book over a 12-month period with the managers program to create environments for consistently high levels of leadership behavior among management staff and exceptional employee performance and retention.

Review

“Tim Nolan is providing a resource for the human services field that is acutely needed. Leadership training and information designed specifically for our industry is often hard to come by and often incomplete. Not so with Tim’s work. I have had the pleasure of knowing and training with Tim during the past several years and I have become very familiar with the excellence of his work. This book is no exception. If every manager and supervisor in the human services industry would follow the clear precepts and practices laid out in this book, our entire industry would immediately be elevated to another level.”
William “Bill” Nunnally, Chief Quality and Performance Officer, Heartland for Children

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The Essential Handbook for Highly Effective Managers by [Nolan, M.S. M.S. Tim]The Essential Handbook for Highly Effective Managers is an innovative approach to equip management staff at all levels and in all types of organizations with the strategies and tools necessary to maximize employee commitment, performance and client/customer care. 27 vital skills are covered in chapters that are 3-5 pages in length, which makes for easy reading and immediate skill building and implementation. Each chapter provides an opportunity for growth and development with critical thinking questions designed to challenge your insight and perspective. Tim Nolan has worked with over 10,000 managers throughout the country to enhance their leadership skills and incorporates his experience along with his expertise in human behavior to help managers enhance employee motivation and performance.

Reviews
“Phenomenal book! It is very easy reading, very engaging, and truly one of the best books for managers that I have read in a long time! My particular favorites are: chapter 2: Creating a Positive and Empowering Culture, chapter 4: Maximizing Employee Commitment and Performance, chapter 13: Work/Life Balance and Maintaining Your Passion, chapter 18: Developing Employees, and chapter 22: Engaging Challenging and/or Difficult Employees.”
S. Nikki Murphy, MSHRD, SPHR, Director of Human Resources at Orange County

“Your book is a useful resource for the new manager as well as the seasoned one. While the information you provide in each short chapter is sound, I believe the most valuable part of the chapters for leaders will be the “Critical Thinking” questions found at the end. Taking the time to answer these would be the key in growth for a leader at any level. I especially appreciated seeing a chapter devoted to self-reflection. This is a skill that moves a leader from having smarts to being wise.”
David Groeller, SPHR Organization Improvement Facilitator at Pinellas County

A Must Have for Organizations

If your organization is conducting or planning to conduct a comprehensive, results oriented Leader Development Program, this is a must book to have. Tim has done a masterful job of combining theory with practical applications.

The book is an easy read filled with practical examples of each competency. Each chapter ends with critical questions that can be used by the leader to complete a self-assessment of the situation and utilize the materials to complete a comprehensive action plan to be more highly effective.

This book is a great learning resource not only for the development of potential leaders or new to the leadership role, but to those tenured in the field. We are incorporating this book into our leadership training!

Len Carter
Vice President Human Resources

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