Highly Effective Human Service Organizations is Tim Nolan’s latest release! This book pulls from 30 years of research, his experience with over 10,000 professionals, and consulting experience with dozens of agencies to offer the most comprehensive roadmap ever seen for our field. 40 chapters are broken into five main parts: the foundation, expected employee behaviors, optimal organizational processes, desired end state, and moving forward. Every professional and organization in the field needs to use this book to create sustainably high levels of employee commitment, engagement, performance, and retention. Free shipping for all US orders.

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Stay tuned for the Highly Effective Human Service Organizations Program.

The Essential Handbook for Highly Effective Human Service Managers, 2nd Edition has had each chapter updated with new insights and research to support the hugely popular content from the first edition. Chapters retain the clear and concise format along with critical thinking questions designed to challenge your growth and development as a leader. Tens of thousands have used the first edition to enhance their leadership skills and improve staff engagement, performance, and retention. Over 50 pages of new content. If you are a new or experienced supervisor, manager, or director in the human services field (i.e. behavioral health, child protection, child welfare, juvenile justice, health care, or intellectual disabilities), this book should be on your desk. There is no comparable resource in the field.

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Tim Nolan is the industry leader in helping leaders at all levels within the human services field demonstrate exceptional levels of leadership and support employee engagement, performance, and retention. He has worked with over 10,000 human service managers throughout the country to enhance their leadership skills and incorporates his experience along with his expertise in human behavior to help management staff enhance employee motivation, performance, and retention.

See how 28 organizations are using this book over a 12-month period with the managers program to create environments for consistently high levels of leadership behavior among management staff and exceptional employee performance and retention. Free shipping in the continental US. 20% off currently!


“Tim Nolan is providing a resource for the human services field that is acutely needed. Leadership training and information designed specifically for our industry is often hard to come by and often incomplete. Not so with Tim’s work. I have had the pleasure of knowing and training with Tim during the past several years and I have become very familiar with the excellence of his work. This book is no exception. If every manager and supervisor in the human services industry would follow the clear precepts and practices laid out in this book, our entire industry would immediately be elevated to another level.”
William “Bill” Nunnally, Chief Quality and Performance Officer, Heartland for Children

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The Essential Handbook for Highly Effective Human Service Professionals is written to help frontline workers excel. Each chapter is short, easy to read, and carefully crafted to help you stand out in a variety of areas. This is the ideal resource for child welfare case management staff, child protection workers, juvenile justice, behavioral/mental health and residential staff.  This is based on experience with over 10,000 human service professionals.

The main themes include: taking initiative, being proactive, providing exceptional client care, working with a high sense of urgency, having high standards, demonstrating superior professional skills, practicing self-care, contributing to a positive culture, having a positive approach and outlook, building superior professional credibility, and displaying leadership.

Recent Reviews

“I have read the book “The Essential Handbook for Highly Effective Human Service Professionals. It’s an easy read but engages some critical thinking as you read along. It’s clear about what your responsibilities are as a Human Service professional to not only the client, but coworkers, supervisors and the organizations as a whole. Sometimes as reading it you may think this is “common sense” but in this era “common sense” is not so common and sometimes you have to be direct in your explanation about what is or is not acceptable professional behavior. Your book is direct, clear and concise without being demeaning. It is general enough to be able to be used in a wide array of human service fields but specific enough to get the worker to start to critically think. This is a handbook to read over and over again before you start to work and refer to during your career. It’s almost like a compass to always point you in the right direction.”

Cheri Richards, Regional Administrator

See the worker program for how this book is used over a 12-month period to guide employees to exceptional levels of performance and client care.

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Price: $17.6 (20% off) with free shipping in the continental US, all sales final (Note: You can scroll to the bottom of the PayPal page to purchase as a guest, if you are not a member.).