The Human Services Leadership Institute (HSLI) has worked with over 8,000 human service professionals across 20 states and is a recognized industry expert to enhance staff performance and retention. We specialize in helping organizations and professionals perform at the highest levels through creating the optimal environments to engage and lead others. We work with adult services, child protective services, child support, child welfare, economic services, Head Start, juvenile justice, mental health agencies, etc. Our focus is simple: helping human service professionals with the tools and resources to maximize employee commitment, performance, retention, and client care.

See the chart below based on our experiences throughout the country. One of the main reasons why agencies are experiencing high levels of employee turnover as well as low levels of employee performance has to do with the commitment level of employees. New employees start out committed and wanting to do a good job, but this quickly fades, typically due to preventable issues. We have many resources available here to significantly improve the leadership skills of management and the organizational culture of your organization.See the Highly Effective Human Service Managers Program. This ground breaking program can be implemented in your organization for up to 12 months and consists of long-term follow up that normal training cannot match. Further, there are 12 modules (one per month) that coincide with The Essential Handbook for Highly Effective Human Service Managers, a workbook with weekly follow up activities, and monthly meetings designed to maximize the commitment, performance, and retention for all employees throughout your agency. Johnston County DSS in North Carolina is now using the program. Special pricing is now available!

Tim Nolan, President, has published two books, The Essential Handbook for Highly Effective Human Service Managers and The Essential Handbook for Effective Human Service Professionals.

We provide highly dynamic and engaging training to human service professionals at all levels. HSLI works with human service organizations to maximize client care and employee commitment, performance, and retention. All of our work is supported by the latest research in the human services. More than highly effective training, it is about creating a compelling call to action for leaders throughout the organization to give employees a reason to remain and give their best. Tim also facilitates action plan meetings with agencies to help them commit to and follow through on plans that will solve organizational barriers and/or challenges. See our low published rates!

Whether you are looking to improve your individual leadership skills or would like to significantly enhance the performance of your organization, you are in the right place. Tim is the expert that human service organizations frequently turn to for solutions.

See our brand new trainings for 2017 under “Services” and then “Trainings”. See below for exciting trainings that are currently being held around the country. You can also contact Tim at the email below to schedule a training or an action plan meeting at your agency. Lower rates just announced-see below!

Click here for our upcoming trainings scheduled throughout the country