The human services field is comprised of many dedicated and passionate individuals who want to help people. However, many are experiencing negative and unsupportive working environments. Unfortunately, this is not an isolated event, it is frequently occurring throughout the country and is a major contributing factor behind annual employee turnover rates ranging from 30% to 60%. A recent Gallup poll found that 75% of voluntary employee turnover is due to the behavior of management. This is especially true in the human services and it is related to many in management not receiving adequate training and support in how to effectively lead others.

Tim Nolan is the president of the Human Services Leadership Institute and an industry leading expert in working with human service organizations to enhance the commitment, performance and retention of human service professionals at all levels. He has personally worked with over 9,000 human service professionals, authored The Essential Handbook for Highly Effective Human Service Managers, and created the Highly Effective Human Service Managers Program. 13 human service agencies are currently using the 12-month program with management teams ranging from 15 to 150. Staff stability and management impact are critical components that contribute to sustained organizational performance and exceptional client care. He frequently travels the country to work with human service organizations to improve their culture, and works with agencies to provide innovative solutions to improve employee retention.

Tim has worked with small agencies to entire states (i.e. Florida DCF and Tennessee DCS).

Take a few moments to see reviews on The Essential Handbook for Highly Effective Human Service Managers, which many have said is mandatory reading for supervisors, a list of dynamic training options that thousands have attended, information on the Highly Effective Human Service Managers Program, and information on organizational consultation that Tim provides to help improve agency performance.

The focus of the Human Services Leadership Institute is to maximize the commitment, performance, and retention of employees at all levels.