The human services field is comprised of many dedicated and passionate individuals who want to help people. However, many are experiencing negative and unsupportive working environments. Unfortunately, this is not an isolated event, it is frequently occurring throughout the country and is a major contributing factor behind annual employee turnover rates ranging from 30% to 60%. A recent Gallup poll found that 75% of voluntary employee turnover is due to the behavior of management.

Tim Nolan is the president of the Human Services Leadership Institute and an industry leading expert in working with human service organizations to enhance the performance of managers and organizations. He has personally worked with over 9,000 management staff in the field, authored The Essential Handbook for Highly Effective Human Service Managers, and created the Highly Effective Human Service Managers Program. 10 human service agencies are currently using the managers program with management teams ranging from 15 to 150. Staff stability and management performance are critical components that contribute to sustained organizational performance.

Tim has worked with small agencies to entire states (i.e. Florida DCF and Tennessee DCS).

Take a few moments to see reviews on The Essential Handbook for Highly Effective Human Service Managers, which many have said should be mandatory reading for anyone in a supervisory position, a list of dynamic training options that thousands have attended, information on the Highly Effective Human Service Managers Program, and information on organizational consultation that Tim provides.

The focus of the Human Services Leadership Institute is to maximize the commitment, performance, and retention of staff at all levels.