The Human Services Leadership Institute supports exceptional performance for human service professionals at all levels. We lead the field in resources to support outstanding performance for management staff with The Essential Handbook for Highly Effective Human Service Managers and The Highly Effective Human Service Managers Program. The managers program consists of 12 monthly modules and is being used by 14 human service organizations to enhance staff performance and retention. Additionally, The Essential Handbook for Highly Effective Human Service Professionals will be released in January and is the perfect resource for frontline professionals in child welfare, child protection, juvenile justice, and direct support professionals in residential settings. The Highly Effective Human Service Professionals Program will also be available in January and consists of 12 monthly modules to support extraordinary performance for frontline workers.

Tim Nolan is the president of the Human Services Leadership Institute and an industry leading expert in working with human service organizations to improve the commitment, performance and retention of human service professionals at all levels. He has personally worked with over 9,000 human service professionals and dozens of organizations.

Staff stability and management impact are critical components that contribute to sustained organizational performance and exceptional client care. He frequently travels the country to work with human service organizations to improve their culture, and works with agencies to provide innovative solutions to improve employee performance and retention.

Tim has worked with small agencies to entire states (i.e. Florida DCF and Tennessee DCS).

Take a few moments to see reviews on The Essential Handbook for Highly Effective Human Service Managers, which many have said is mandatory reading for supervisors, a list of dynamic training options that thousands have attended, information on the Highly Effective Human Service Managers Program and the Highly Effective Human Service Professionals Program. Tim also works with organizations to help improve their cultures and employee retention.

The focus of the Human Services Leadership Institute is to maximize the commitment, performance, and retention of employees at all levels.