Many people enter the human services eager to help others, but quickly find themselves frustrated and wanting to leave their jobs, we specialize in helping leaders at all levels keep their staff. The Human Services Leadership Institute (HSLI) has worked with over 8,500 human service managers and dozens of human service organizations across 20 states; we are a recognized industry expert to enhance staff commitment, performance, and retention. We specialize in helping organizations and management with the strategies and tools to help workers remain at their agencies and perform at the highest levels. We do this through creating the optimal environments to engage and lead others. We work with adult services, child protective services, child support, child welfare, economic services, Head Start, juvenile justice, mental health agencies, etc.

Current research has identified several themes related to employee retention in the human services field: job satisfaction, relationship with supervisor/organization, and organizational commitment. Moreover, research has also identified several factors that contribute to employee turnover: professional development, supervisor/organizational support, focus on self-care, etc. Most instances of voluntary turnover are preventable with the right approach.

We have many resources available to significantly improve the leadership skills of management and the organizational culture of your organization.See the Highly Effective Human Service Managers Program. This ground breaking program can be implemented in your organization for up to 12 months and consists of long-term follow up that normal training cannot match. Further, there are 12 modules (one per month) that coincide with The Essential Handbook for Highly Effective Human Service Managers, a workbook with weekly follow up activities, and monthly meetings designed to maximize the commitment, performance, and retention for all employees throughout your agency. Johnston County DSS in North Carolina is now using the program as well as Clinical Support & Options in Massachusetts is using the program for 125 management staff. Several other agencies have agreed to purchase the program with implementation in 2018.

Tim Nolan is the President of HSLI and has published two books, The Essential Handbook for Highly Effective Human Service Managers and The Essential Handbook for Effective Human Service Professionals.

Tim provides highly dynamic and engaging training to human service professionals at all levels. HSLI works with human service organizations to maximize client care and employee commitment, performance, and retention. All of our work is supported by the latest research in the human services. More than highly effective training, it is about creating a compelling call to action for leaders throughout the organization to give employees a reason to remain and give their best. Tim also facilitates action plan meetings with agencies to help them commit to and follow through on plans that will solve organizational barriers and/or challenges.

Whether you are looking to improve your individual leadership skills or would like to significantly enhance the performance of your organization, you are in the right place. Tim is the expert that human service organizations frequently turn to for solutions. Search our website for: feedback on The Essential Handbook for Highly Effective Human Service Managers, trainings that we offer, organizational consultation, and The Highly Effective Human Service Managers Program.

It is time to implement solutions that will lead to improved staff commitment, performance, and retention. The Human Services Leadership Institute is the resource.