Highly Effective Human Service Managers Program 

Many human service organizations are experiencing high levels of employee turnover and/or poor performance, which cripples their ability to meet client needs and consistently achieve outcomes. While training is a popular option, it is often not effective due to the lack of consistent follow through afterwards. The Highly Effective Human Service Managers Program has been created specifically to equip managers at all levels with a comprehensive system that will lead to employees remaining with the agency longer and higher levels of client care being achieved. This program has been created by Tim Nolan, who has personally worked with over 8,500 human service managers and dozens of human service organizations across 20 states. It is unique in that this is a 12-month program that consist of monthly meetings with PowerPoint presentations which correspond to readings from The Essential Handbook for Highly Effective Human Service Mangers, and follow up activities in a specially crafted workbook which will all be provided in your package.

Johnston County DSS and Duplin County DSS in NC are currently using the program, including Clinical and Support Options (CSO) in MA (with 140 management staff participating in the program). Tim is coming out to CSO quarterly to facilitate module meetings. See below for examples of how this program is supported by recent research.

Benefits of the Program

  • Cost effective
  • Easy to implement (agency is provided with all materials to implement the program)
  • Designed specifically for human service managers (supervisors, managers, directors, etc.)
  • Will increase employee commitment, performance, and retention at all levels
  • Will increase employee cohesiveness and client care
  • 12 months of continuous professional development for participants
  • Will improve the organizational culture of your agency

What is Included

  • Initial phone conference to discuss implementation of the program and expectations for all participants
  • The Essential Handbook for Highly Effective Human Service Managers
  • The Essential Handbook for Highly Effective Human Service Managers Workbook
  • 14 specifically designed PowerPoint presentations (30-60 minute length of each meeting)
    • 1 Kickoff/introduction meeting
    • 12 monthly module meetings
    • 1 Conclusion meeting

Overview of Program

  • Monthly meetings are held that revolve around specific chapters of the book (meetings are 30-60 minutes).
  • Participants read specific chapters of The Essential Handbook for Highly Effective Human Service Managers before the meeting and come prepared to engage in the discussion and presentation.
    • are provided for each module as well as a facilitator guide. The agency selects someone to facilitate each monthly module meeting
  • Participants complete follow up activities in their assigned workbook between each module. This ensures they understand the topics as well as can successfully implement them on a regular basis
  • Designed for up to 12-months (12 modules plus an introduction and conclusion meeting). Building successful habits takes approximately 60 days. After two modules participants will be on the road to consistently demonstrating highly effective leadership behaviors that will encourage staff to be more committed to the manager/organization and perform at higher levels. The program can be modified to meet your needs.

See below for special introductory pricing

$5,000 Now $3,500 (up to 30 participants, $100 per user over 30)



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The Highly Effective Human Service Managers Program is supported by recent research:

Hanna and Potter (2012) note how the supervisor position in child welfare agencies is often fill with successful, seasoned frontline workers with minimal management training (The program will equip management staff at all levels with the skills and tools to shine as leaders and engage staff).

Williams and Glisson (2014) found that child welfare organizations with positive work cultures equaled better outcomes for children and families (The program will create a more positive, supportive, and responsive culture in your agency).

Zeitlin, Augsberger, Auerbach, and McGowan (2014) found that the perceived organizational culture was significantly related to worker retention.